Cancellation & Chargeback Policy

Order Cancellations

At Discount Furniture we begin processing orders quickly to ensure fast delivery and product availability. Because of this, all cancellation requests are reviewed based on the stage of the order process at the time the request is made.

Submitting a cancellation request does not guarantee that the cancellation will be approved.

Cancellation Fees

Any approved cancellation (SUBJECT TO STORE, ALL SALES FINAL) may be subject to:

Up to a 30% restocking fee
Return shipping fees estimated $2.50 per pound
Original delivery charges
Supplier cancellation fees
Warehouse handling fees
Credit card or merchant processing fees
Storage fees
Assembly or setup fees
Any additional costs already incurred by Discount Furniture USA

Applicable fees are determined based on the status of the order, supplier policies, shipping status, and costs already incurred during the order process.

Discount Furniture USA reserves the right to determine all applicable fees associated with a canceled order.

Order Processing Stages

Cancellation eligibility depends on the current stage of the order, including but not limited to:

Order submitted
Supplier order placement
Warehouse processing
Production or customization
Packaging and preparation
Shipping or freight scheduling
Delivery scheduling
In transit or out for delivery
Completed delivery

Once an order has entered advanced processing, shipment preparation, freight scheduling, customization, or delivery scheduling, cancellation requests may be denied or subject to additional fees.

Custom Orders & Special Orders

All custom orders, made-to-order items, personalized products, and special orders are final sale.

These items cannot be canceled, returned, exchanged, or refunded once production, supplier ordering, or customization has begun.

Examples include:

Custom sectionals
Custom fabrics or colors
Made-to-order furniture
Special order Ashley Furniture items
Customized bedroom sets
Mattresses
Personalized furniture

Deposits

All deposits are non-refundable unless otherwise required by law.

Deposits are used to reserve inventory, secure supplier orders, cover processing expenses, and begin fulfillment of the order.

If a customer cancels after placing a deposit, Discount Furniture USA may retain all or part of the deposit to cover incurred costs, cancellation fees, restocking fees, supplier penalties, and processing expenses.

Returns & Refused Deliveries

ALL SALES ARE FINAL! Refused deliveries, failed delivery attempts, canceled deliveries, or returns after shipment may result in:

Return shipping charges
Redelivery fees
Restocking fees
Freight carrier charges
Warehouse handling fees
Storage fees

Customers are responsible for ensuring that:

Delivery access is available
Measurements fit prior to ordering
Stairways, hallways, elevators, and entryways are accessible
Someone is present to receive delivery if required

Mattresses, Clearance & Final Sale Items

For health, safety, and inventory reasons, the following items are final sale

Mattresses
Clearance items
Floor models
As-is merchandise
Final sale items
Customized or special order products

Financing Orders

Orders processed through third-party financing providers including:

Acima
Snap Finance
American First Finance
UOWN Leasing
Shop Pay
Other financing companies

remain subject to this cancellation policy.

Financing approvals may expire if purchases are not completed promptly. Approved financing does not guarantee cancellation eligibility or refund approval.

Delivery Delays & Availability

Estimated delivery dates are not guaranteed and may vary due to:

Supplier delays
Manufacturer delays
Shipping carrier delays
Inventory shortages
Weather conditions
Freight issues
Circumstances outside our control

Delivery delays do not automatically qualify an order for cancellation or refund.

Chargebacks & Payment Disputes

Customers agree to contact Discount Furniture USA directly to attempt to resolve any issue before filing a chargeback or payment dispute.

By placing an order, customers acknowledge and agree to:

The posted cancellation policy
Restocking fees
Delivery charges
Supplier fees
Processing fees
Non-refundable deposit terms
Final sale terms where applicable

If a chargeback or dispute is initiated for a transaction that complies with our stated policies, Discount Furniture USA reserves the right to provide supporting documentation to the payment processor, financial institution, financing company, or dispute platform, including but not limited to:

Signed invoices
Receipts
Website policies
Order confirmations
Customer communications
Text messages
Emails
Delivery confirmations
Financing agreements
Tracking information
Supplier invoices
Proof of acknowledgment of store policies

Fraudulent or abusive chargebacks may be disputed to the fullest extent permitted by law.

Refund Processing

If a refund is approved, refunds will be issued to the original payment method when possible.

Processing times may vary depending on:

Credit card providers
Financing companies
Banking institutions
Payment processors

Original delivery fees, expedited shipping charges, financing fees, merchant fees, and non-refundable deposits may be deducted from approved refunds where permitted.

Policy Acceptance

By placing an order with Discount Furniture USA, the customer acknowledges that they have read, understood, and agreed to this Cancellation, Returns & Chargeback Policy.